Privacy Policy

Last updated: December 28, 2024

This Privacy Policy describes how Codient Technologies Inc., the creators of Formatic, collect, use, and protect your personal information when you use our services, including our website (formatic.dev), web application, and any related features or products ("Services").

1. Information We Collect

• Account Information: Name, email address, and other details you provide on signup.
• Usage Data: Log data, IP address, device type, browser, access times, and pages visited.
• Payment Information: Billing details processed securely through Stripe. We do not store your full credit card information.
• Cookies & Tracking: We use cookies to enhance your experience and collect usage statistics. See Section 13 for details on specific cookies we use.

2. Form Submission Data

When you create hosted forms, submissions from your users are stored on our servers:

• You are the data controller for submission data collected through your forms.
• We act as a data processor and store this data on your behalf.
• Submission data is retained according to your subscription tier and settings.
• You may export or delete submission data at any time through your dashboard.
• You are responsible for ensuring your forms comply with applicable privacy laws.

3. How We Use Your Information

• To provide and improve our services
• To personalize user experience
• To process payments and manage subscriptions
• To analyze usage and improve product features
• To communicate with you for service or support purposes
• To send you marketing communications, including product updates, promotions, newsletters, and requests for feedback (see Section 4 for opt-out options)

4. Marketing Communications

By creating an account with Formatic, you consent to receive marketing and promotional communications from us, including:

• Product updates and new feature announcements
• Tips, tutorials, and best practices for using Formatic
• Promotional offers and discounts
• Surveys and requests for feedback to improve our services
• Newsletters and company updates

Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us at support@formatic.dev. Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your account (e.g., billing confirmations, security alerts, service updates).

5. Sharing Your Information

We do not sell or share your personal information with third parties for commercial purposes. We may share your data only with:

• Stripe - Payment processing (Privacy Policy)
• Vercel - Cloud hosting and infrastructure (Privacy Policy)
• Google Analytics - Usage analytics (Privacy Policy)
• Government or legal authorities when legally required

6. Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or destruction. This includes encryption in transit (HTTPS), secure authentication, and regular security reviews. However, no system is 100% secure, so we encourage safe practices on your end as well.

7. Data Retention

• Account data: Retained while your account is active and for 30 days after account deletion to allow for recovery. After 30 days, account data is permanently deleted.
• Form submission data: Retained according to your subscription tier settings. Free tier: 90 days. Starter tier: 1 year. Pro tier: unlimited (until you delete it).
• Usage logs: Retained for 12 months for security and analytics purposes.
• Payment records: Retained for 7 years as required by tax and accounting regulations.
• If you cancel your account, you may request immediate deletion of all data by contacting us at support@formatic.dev.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to certain processing activities

To exercise these rights, contact us at support@formatic.dev.

9. Children's Privacy

Formatic is not intended for use by children under 18. We do not knowingly collect personal information from children. If discovered, the data will be deleted immediately.

10. International Users

By using Formatic from outside Canada, you consent to processing and storing your data in our Canadian and/or international infrastructure. We take steps to ensure appropriate safeguards are in place for international data transfers.

11. European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis for Processing: We process your data based on: (a) your consent, (b) performance of our contract with you, (c) compliance with legal obligations, or (d) our legitimate business interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
• Data Transfers: When we transfer data outside the EEA, we use Standard Contractual Clauses approved by the European Commission to ensure adequate protection.

12. California Users (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you, the sources, purposes, and third parties with whom we share it.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at support@formatic.dev or call us at the number provided on our website.

13. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled. Examples: session authentication, security tokens, load balancing.
• Analytics Cookies: Help us understand how visitors interact with our website. We use Google Analytics to collect anonymized usage data. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Preference Cookies: Remember your settings and preferences (e.g., theme, language) to enhance your experience.

You can manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

14. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via our website or email. Continued use of the Services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@formatic.dev.

Codient Technologies Inc.
Email: support@formatic.dev